Refund policy

If your list isn't the highest-quality cold-email-ready list you've gotten, reply within 7 days of delivery and we'll refund every cent. No forms. No haggling. We'd rather lose a sale than ship a junk list.

How to request a refund

Reply to your delivery email, or send a new email to hello@coldsmith.dev with your order ID and the reason. We don't need a long explanation — but feedback helps us improve, so a sentence about what was wrong is appreciated.

When refunds are issued

• Refunds are issued to the original payment method, typically within 5-10 business days of approval.
• If the original payment method is no longer available, we'll work with you on an alternative.
• Stripe and your bank may take additional time to post the refund — most show up within a week.

What's not covered

• Refund requests made more than 7 days after delivery.
• Free sample packs (they're free, so there's nothing to refund).
• Custom orders where the buyer explicitly waived the guarantee in writing — we don't currently offer this, but reserving the option.

Quality bar

We grade every list against the criteria on the homepage: real person at the company, role matches the ICP, first-liner cites a specific recent signal, source URL is reachable, email passes basic format check. If your list misses on any of these, refund applies.